BOOKING TERMS & VISIT GUIDELINES

Acceptance of This Policy. Please review this policy before making your payment. By paying a deposit or the full booking amount, you acknowledge that you have reviewed and agree to these terms.

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1.   Booking Confirmation & Payment.  A 50% deposit is required to secure your booking. Your booking is confirmed once the deposit has been received and The Farm Friends has sent written confirmation.

 

The payment can be made by e-transfer to bookings@thefarmfriends.ca or upon request, by credit card through the Square payment link provided in your booking email. A 2.8% processing fee will be added to payments made by credit card.

 

The remaining balance is due on the day of your booking and can be paid by credit card, debit, or cash before the visit ends. A 2.8% processing fee will be added to payments made by credit card. Alternative payment arrangements must be approved in writing before the visit.

Your booking confirmation or invoice will outline your selected service, duration, travel fees, applicable taxes, and approved add-ons.

 

2.   Cancellations & Rescheduling — Bookings Paid by Deposit.  Your deposit is fully refundable to the original payment method when cancellation notice is received at least seven calendar days before your scheduled booking start time.

 

Cancellations received less than seven calendar days before the booking are not eligible for a deposit refund. However, the deposit may be applied toward a rescheduled visit, subject to availability. Any difference in pricing will be confirmed before the new booking is finalized.

 

Please send cancellation and rescheduling requests to bookings@thefarmfriends.ca.

 

If The Farm Friends cancels or is unable to attend your booking, you may choose a full refund of all amounts paid or apply those payments toward a rescheduled visit.

 

3.   Cancellations & Rescheduling — Bookings Paid in Full.  If you have paid in full, your payment is fully refundable to the original payment method when cancellation notice is received at least seven calendar days before your scheduled booking start time.

 

For cancellations received less than seven calendar days before the booking, 50% of the total booking amount is treated as the non-refundable deposit and may be applied toward a rescheduled visit, subject to availability. The remaining 50% will be refunded to the original payment method. Alternatively, you may choose to apply your full payment toward a rescheduled visit. Any difference in pricing will be confirmed before the new booking is finalized.

 

Please send cancellation and rescheduling requests to bookings@thefarmfriends.ca.

 

If The Farm Friends cancels or is unable to attend your booking, you may choose a full refund of all amounts paid or apply those payments toward a rescheduled visit.

 

4.   Booking Changes & Attendance.  Changes to the location, duration, package, attendance, or add-ons must be requested and approved in writing before the visit. Changes are subject to availability and may affect pricing.

 

The host must provide an accurate estimate of attendance when booking and notify us of any changes before the visit. Any resulting pricing adjustments will be confirmed in writing.

 

Additional time requested on the day is subject to staff availability. The additional charge must be agreed to before the extension begins.

 

5.   Arrival, Setup & Visit Duration.  We aim to arrive approximately 10–15 minutes before your scheduled booking time to unload and set up. Please have the agreed setup area ready and easily accessible when our team arrives.

 

If you request an earlier arrival than 10-15 minutes, additional charges may apply for the extra time and will be confirmed with you in advance.

 

Unexpected traffic, accidents, or other travel disruptions may occasionally delay our arrival. We will notify you as soon as possible and aim to provide your full booked duration. If we cannot provide the full duration, we will refund the portion of the visit we could not deliver.

 

Delays caused by the host or guests, an incorrect address supplied by the host, or an unavailable setup area may reduce interaction time, as the scheduled end time may need to remain unchanged.

 

Takedown begins once your booked visit time is complete.

 

6.   Decor.  Decor is included with birthday, wellness, and event packages and is selected by The Farm Friends. Requests for specific decor cannot be accommodated. Decor may vary between visits and is subject to change based on availability.

 

7.   Venue & Access Requirements.  The host is responsible for obtaining any required venue permission and providing a safe, suitable setup area as agreed before the visit.

 

Please advise us in advance of stairs, elevators, long walking distances, parking restrictions, or other access limitations. Suitable access for unloading and loading must be available.

 

The animal interaction area must be kept clear of hazards. Other pets must be kept safely separated from our animals throughout setup, the visit, and takedown.

 

Please discuss accessibility or participant support needs with us before booking so we can plan an appropriate setup.

 

8.   Weather & Outdoor Visits.  Outdoor visits require suitable conditions, including adequate shade and protection from weather. A covered outdoor area or indoor backup space is strongly encouraged.

 

Extreme temperatures, heavy rain, snow, poor air quality, or other unsafe conditions may require an approved alternative space or rescheduling. A covered area may not provide sufficient protection in all conditions. Our team will determine whether the location and conditions are suitable for the animals and participants.

 

If we cannot safely provide the visit and must cancel, you may choose a full refund or rescheduling. If a suitable alternative is available and you choose to cancel, our standard cancellation policy applies.

 

9.   Animal Welfare & General Interaction Rules.  The health and comfort of our animals come first. Specific animals cannot be guaranteed, as attendance depends on their health and suitability on the day.

 

Animals may need rest breaks or time away from interaction. Our staff may adjust activities or remove an animal from participation when needed for its wellbeing.

 

All participants must follow staff instructions, move slowly, and speak softly around the animals. Animals must not be picked up, chased, restrained, or fed without staff permission. Please pet gently along their backs only and avoid touching their faces. Animals resting away from participants must be given space.

 

For the safety of our animals, The Farm Friends reserves the right to remove any individual from the pen or area who is not handling the animals in a respectful manner, is unable to follow safety guidelines, or is uncooperative. The Farm Friends does not tolerate abusive or offensive language, harassment, intimidation, or disrespectful or threatening behavior toward our staff or volunteers.

 

Whenever pen access is permitted, the attending staff member determines how many participants may be inside at one time. Entry and exit must follow staff guidance to minimize any unnecessary stress for the animals.

 

Participants must wash their hands before and after animal interactions. We provide hand sanitizer for use before and after interactions. If a hand-wash station is required, host is responsible and must provide an accessible handwashing station with soap and water to guests.

 

10. Participant Supervision & Safety.  Children aged 12 and under must be supervised by a responsible adult throughout the visit. Our bunny helpers supervise animal interactions; they do not provide babysitting. Responsibility for participant supervision and personal care remains with the host and accompanying adults or caregivers.

 

The Farm Friends may pause or end interactions if behaviour or conditions put animals, participants, or staff at risk. Where possible, the host will be given an opportunity to address the concern before the visit is ended.

 

11. Events.  Event guests may pet and feed the animals from outside the pen only, under staff guidance. This keeps the animals’ space calm and comfortable, as frequent entry into and exit from the pen can cause unnecessary stress.

 

12. Birthday Visits.  Birthday pricing applies to bookings with up to 15 children. Parties with more than 15 children will be charged at the event rate. Please confirm the expected number of children when booking and notify us of any changes before the visit.

 

Pen access during birthday visits is subject to staff approval and the animals’ comfort. Children aged three and under must be always accompanied by a parent inside the pen to enter and interact with the animals there. Adult supervision is required throughout the party. The attending staff member determines how many guests may be inside at one time to ensure safe and comfortable interactions. For the safety of our animals, our team member(s) attending reserves the right to remove any individual from the pen or the area who is

not handling the animals in a respectful manner, is unable to follow safety guidelines, or is uncooperative.

 

13. Wellness & School Visits.  During wellness visits, pen access is permitted when appropriate and approved by staff.

 

School wellness pricing is intended for a single classroom group of approximately 20 participants excluding accompanying adults. Larger groups or visits involving multiple classrooms may be subject to event pricing. Please confirm the total expected attendance when booking so we can determine the appropriate rate and setup.

 

School staff remain responsible for student supervision and support throughout the visit.

 

14. Bunny Yoga.  The host is responsible for arranging the yoga instructor and ensuring yoga mats are provided unless otherwise agreed in writing. Please confirm the expected number of participants and available space when booking. Larger groups may require a modified setup, additional staff, or adjusted pricing, which will be confirmed before booking.

 

The host must provide a suitable studio, room, or space with non-carpeted flooring that can be easily wiped clean. Any proposed carpeted space must be discussed and approved by

The Farm Friends before booking.

 

Participants must allow the rabbits to approach at their own pace. Rabbits must not be picked up, chased, restrained, or encouraged onto participants’ bodies. Staff may limit interactions or provide rest breaks to protect animal comfort and wellbeing.

 

Rabbits may nibble or bite yoga mats. The host must ensure participants are aware of this possibility before attending. The Farm Friends is not responsible for damage to mats caused by rabbit nibbling or biting during normal interactions.

 

Rabbits may also have toileting accidents. If the host chooses an approved carpeted space, the host accepts responsibility for cleaning costs or additional cleaning fees charged by the venue as a result of these accidents.

 

Our team will remove droppings and wipe up urine accidents to the best of our ability. However, we cannot guarantee complete removal of stains or odours and do not provide professional cleaning services.

 

15. Senior Home Visits.  Senior home visits are adapted to residents’ mobility, accessibility, and support needs. Please discuss these needs and the expected number of participants with us before booking so we can arrange a suitable setup.

 

Facility staff or caregivers must remain available throughout the visit and are responsible for resident supervision and personal care. Our team supervises animal interactions and may adjust participation, group sizes, or interaction time to support resident safety and animal wellbeing.

 

Please advise us before the visit of any facility requirements or restrictions that may affect our attendance or setup.

Larger groups, visits involving multiple units, or additional staffing requirements may affect pricing and will be confirmed before booking.

 

16. Acceptance of This Policy.  Please review this policy before making your payment. By paying a deposit or the full booking amount, you acknowledge that you have reviewed and agree to these terms.